When you file a property damage claim with your insurance company, you expect the process to follow the terms of your policy. While many claims are handled properly, in some situations an insurance company may engage in practices that could be considered “bad faith.”

Bad faith is a legal term that generally refers to an insurer not fulfilling its obligations under the policy and applicable law. This could involve delays, inadequate investigations, or claim denials that are not supported by the facts or the policy language.